About the Role
The job of a campground visitor attendant primarily involves assisting and supporting campers and visitors at a campground or recreational area. Their main responsibilities revolve around ensuring a positive and enjoyable experience for the guests. The camp host is required to stay on site overnight in their own RV unit. Here are some key aspects of the job:
Visitor Assistance: Campground visitor attendants welcome and provide information to arriving campers and visitors. They offer guidance on available camping spots, amenities, and recreational activities in the area. They may answer questions about the rules and regulations of the campground, ensuring that visitors understand and follow the guidelines.
Registration and Check-In: Attendants handle the registration and check-in process for new arrivals. This may involve processing paperwork, collecting fees, and providing campers with relevant permits or passes.
Campsite Maintenance: Ensuring that campsites are clean, safe, and well-maintained is an essential part of the job. Campground attendants may perform routine inspections of sites to identify any hazards or issues that need attention. They might also coordinate with maintenance staff for necessary repairs or cleaning.
Customer Service: Providing excellent customer service is crucial in this role. Campground attendants must be friendly, approachable, and responsive to camper needs and concerns. They should be able to handle difficult situations with tact and patience, resolving conflicts or complaints when they arise.
Educational Support: Attendants may offer information about the natural environment, wildlife, and local attractions. They might provide guidance on hiking trails, fishing spots, or other outdoor activities available in the area.
Security and Safety: Ensuring the safety and security of campers is a priority. Attendants may monitor the campground for any potential hazards, enforce campground rules, and assist in emergency situations if they occur.
Reservations and Bookings: They may handle reservations and bookings for campsites or facilities within the campground, ensuring accurate records and efficient processes.
Overall, the job of the campground visitor attendant is to create a welcoming and enjoyable environment for campers and visitors while maintaining the integrity and sustainability of the campground. It is a customer-focused role that requires strong communication skills, a love for the outdoors, and a commitment to providing exceptional service.
Requirements
Ability to work in a fast-paced customer service environment
Operational duties including fee collection, entering reservations, greeting customers and selling/renting products
Maintenance duties including cleaning of washroom building, shower building, day-use areas and campsites
Ability to use lawnmowers/tractors, weed trimmers, and backpack blower
Ensure guests are welcomed into the campground with enthusiasm
Patrol campground to ensure guests are following rules and gain compliance
Ability to work both evening shifts and weekends
Ability to use computers, tablets and online reservation system
Reliable transportation
Host must have their own RV unit
Current First Aid Level 1
Criminal Record Check before hiring
About the Company
Cedar & Spruce Consulting Ltd. is a campground management company that operates in the Interior and Lower mainland of British Columbia. We have a mix of reservable and first come first serve campgrounds, and strive for guest satisfaction. Our team has a passion for the outdoors and is dedicated to providing the best camping experience for our guests. We pride ourselves on being different from other campground management companies by putting our guests first and ensuring their stay is enjoyable and memorable.